FairLands FMS

Security Services

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Our Security Services

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In a rapidly changing world, staying vigilant against threats and risks is essential. At Fairlands FMS, we adopt an innovative and comprehensive 360-degree approach to security services and risk management.

Given the rising levels of threats, crime, and theft, having a security system in place is indispensable. Our solutions are customized to meet diverse needs, whether for blue-collar factories, large enterprises, or individuals. As your true facility service partner, we ensure our personnel undergo a rigorous process of general training, security training, physical fitness, and emergency response preparation before deployment. We are committed to upholding the value of your trust.

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Workplace Cleaning

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Cafeteria cleaning

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Health care cleaning

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Industrial Cleaning

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Cafeteria cleaning

Office Security

We are proud to partner with an approved security service contractor, ensuring that all our security guards and officers are meticulously screened and trained to the highest standards. Our team consists of experienced door supervisors and smart, professional office security guards, all dedicated to delivering unparalleled security services.
Our office security guards are not only highly trained but also excel in customer service, seamlessly integrating into your team. We customize our office security services to meet your specific business needs, providing a level of quality that is second to none.
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Factory Security

Dust ceiling fans and wall ornaments. Dust air vents and baseboards. Remove lime, soap, and mildew from grout and corners. Clean glass shower doors inside and outside. Clean and shine mirrors and chrome fixtures. Scrub, disinfect, and dry sinks. Scrub and disinfect toilets inside and outside. Vacuum rugs and return them once the floor is dry. Empty trash and replace the bag. Clean tissue holders and towel racks. Vacuum, scrub, and disinfect the floor, including corners.
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CCTV Surveilance

Our remote video monitoring services deliver advanced and specialized surveillance solutions to organizations worldwide. Utilizing state-of-the-art video and two-way audio technology, our services adhere to international standards, ensuring robust, comprehensive, and fool-proof surveillance. Our effective security solutions leverage IP technology, enabling you to centralize the management of your security systems and seamlessly integrate both onsite and offsite requirements.
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Fire Fighting

A fire in the workplace can be one of the most devastating hazards, endangering both workers and the public. It can cause severe injuries, fatalities, and extensive property damage, making fire safety critically important. Familiarize yourself and your co-workers with your company’s fire procedures. If these procedures are unclear or being ignored, contact us for effective firefighting and rescue solutions.
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Safety & Security Drill

Having a plan for potential workplace emergencies is not only often a legal requirement but also a crucial responsibility. When done correctly, emergency planning can provide peace of mind. Choose a drill interval and stick to it. Planned emergency drills, which employees expect, are usually easier and quicker than unplanned ones, making them appealing for managers. Announcing drills in advance can also benefit workplace productivity by preventing interruptions to important meetings or workflows. While it’s easy to run a standard emergency drill and keep a record for compliance, to truly protect your employees, be intentional about the objectives you want to achieve with each drill.
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Roles and Responsibilities

Security services play a vital role in maintaining safety and order within an apartment complex. Here are the key roles and responsibilities of security personnel in an apartment setting:

Access Control

  • Monitor Entrances and Exits: Control who enters and exits the apartment complex to ensure that only authorized individuals gain access.
  • Visitor Management: Register visitors, issue visitor passes, and ensure visitors are accompanied by a resident or staff member.
  • Package Handling: Oversee the receipt and delivery of packages to ensure they are collected by the correct individuals.

Surveillance and Monitoring

  • CCTV Monitoring: Monitor security cameras for any unusual or suspicious activities and ensure they are operational.
  • Patrols: Conduct regular patrols of the premises, including parking lots, hallways, stairwells, and common areas, to deter and detect any security breaches.
  • Alarm Systems: Respond to alarms and investigate the cause of alarm triggers.

Incident Response

  • Emergency Response: Act as first responders in case of emergencies such as fire, medical emergencies, or security breaches. Contact emergency services as needed.
  • Incident Reporting: Document and report all incidents, accidents, or security breaches to the property management or relevant authorities.
  • Conflict Resolution: Intervene in disputes or conflicts among residents or between residents and staff to defuse tensions and restore order.

Safety and Compliance

  • Safety Checks: Conduct regular safety inspections to identify and mitigate potential hazards, such as faulty lighting, fire hazards, or unsecured areas.
  • Evacuation Procedures: Assist in developing and implementing evacuation procedures and conduct drills to ensure residents are familiar with emergency protocols.
  • Policy Enforcement: Enforce apartment complex rules and regulations, including noise control, parking regulations, and other community guidelines.

Communication and Coordination

  • Resident Interaction: Maintain a friendly and approachable demeanor with residents while enforcing security protocols.
  • Coordination with Management: Regularly communicate with property management to provide updates on security status, report incidents, and suggest improvements to security measures.
  • Training and Development: Participate in ongoing training to stay updated on the latest security techniques and technologies.

Key Attributes and Skills for Security Personnel

  • Alertness: Ability to stay vigilant and attentive to details.
  • Physical Fitness: Capable of performing physically demanding tasks, such as patrolling and responding quickly to incidents
  • Communication Skills: Effective communication with residents, visitors, and emergency services.
  • Conflict Resolution: Skilled in de-escalating conflicts and handling difficult situations calmly.
  • Technical Proficiency: Familiarity with security systems, such as CCTV, alarm systems, and access control technologies.

Additional Services

  • Escort Services: Provide escort services for residents upon request, especially during late hours.
  • Lost and Found Management: Manage lost and found items, ensuring they are returned to their rightful owners.
  • Emergency Drills: Organize and participate in emergency drills to prepare residents for real-life scenarios.
Security services in an apartment complex are essential to ensuring a safe living environment. Effective security personnel not only protect the property and its residents but also contribute to a sense of community and peace of mind. Regular training and clear communication channels are critical to the success of apartment security operations.
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10. TERMINATION OF CONTRACT:

Either party shall have the right to terminate this agreement by providing 30 days’ notice in writing to the other party. However the CLIENT can terminate the agreement instantaneously on repeated occurrence of security lapses reported on the part of the AGENCY.

STANDARD OPERATING PROCEDURE:

The AGENCY shall provide the Security services as outlined

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WORKING HOURS:

a. The daily working tenure of our guarding personnel shall be of Twelve hours duration. However in certain specific operational areas owing to various inherent factors viz, remoteness scarce availability of trained manpower the existing Manpower/our guarding personnel shall continue their duties for additional hours shift basis, with the permission of the CLIENT, till an alternate is sent on the same day.

b. The working hours of the guarding personnel shall be twelve hours from 8 A.M to 8 P.M and from 8 P.M to 8 A.M.

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UNIFORM/OBLIGATIONS

a. All the guarding personnelwill maintain full dress code with neat haircut and clean shave, and under any circumstances, No Guard or ASO shall be deployed without proper Uniform.

b. Stationery and Additional equipments if any will be provided by the CLIENT.

c. As a regular training program, Fire fighting, First Aid, Lift Rescue and March past will be conducted once or twice in a month.

d. Our Guarding personnel shall be at vigil round the clock and prevent entry ofunauthorized vehicle/ persons into the guarding area. Any such incidents shall be stopped and handed over to the CLIENT.

e. The AGENCY shall be responsible for the discipline of its employees. Security personnel engaged by the AGENCY will be in the employment of the AGENCY only and not of the CLIENT. The AGENCY shall solely be responsible for the acts of commission or omission of its employees.

AIM OF THE SECURITY SYSTEM

1. To provide a safe and secure environment to the Residents of The Heritage

2. To Provide Residents and Visitors a hassle free experience in entering and leaving The Heritage

3. To protect the residents from threats as the presence of security itself should deter any individual from doing any mischief/crime.

4. To evolve a system which would give lapse less competent security shield which would convey that it will not be easy to get away after committing a crime in The Heritage

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PRINCIPLE

To ensure smooth &trouble free operation without compromising on safety.
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WORKING HOURS:

a. The daily working tenure of our guarding personnel shall be of Twelve hours duration. However in certain specific operational areas owing to various inherent factors viz, remoteness scarce availability of trained manpower the existing Manpower/our guarding personnel shall continue their duties for additional hours shift basis, with the permission of the CLIENT, till an alternate is sent on the same day.

b. The working hours of the guarding personnel shall be twelve hours from 8 A.M to 8 P.M and from 8 P.M to 8 A.M.

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UNIFORM/OBLIGATIONS

a. All the guarding personnelwill maintain full dress code with neat haircut and clean shave, and under any circumstances, No Guard or ASO shall be deployed without proper Uniform.

b. Stationery and Additional equipments if any will be provided by the CLIENT.

c. As a regular training program, Fire fighting, First Aid, Lift Rescue and March past will be conducted once or twice in a month.

d. Our Guarding personnel shall be at vigil round the clock and prevent entry ofunauthorized vehicle/ persons into the guarding area. Any such incidents shall be stopped and handed over to the CLIENT.

e. The AGENCY shall be responsible for the discipline of its employees. Security personnel engaged by the AGENCY will be in the employment of the AGENCY only and not of the CLIENT. The AGENCY shall solely be responsible for the acts of commission or omission of its employees.

AIM OF THE SECURITY SYSTEM

1. To provide a safe and secure environment to the Residents of The Heritage

2. To Provide Residents and Visitors a hassle free experience in entering and leaving The Heritage

3. To protect the residents from threats as the presence of security itself should deter any individual from doing any mischief/crime.

4. To evolve a system which would give lapse less competent security shield which would convey that it will not be easy to get away after committing a crime in The Heritage

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PRINCIPLE

To ensure smooth &trouble free operation without compromising on safety.

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RESPONSIBILITY

1. The Security Team is responsible under the guidance of Point of Contact of The HAZEL

2. Should offer all assistance in gathering residents / tenants information and documents relating to the same.

PROCEDURE

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SCHEDULE

Security services shall be provided all seven (7) days a week on a 24 hours basis all through the year.
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SUPERVISION

ASO will coordinate & monitor the overall operation of the team smoothly & efficiently. ASO will have rich experience & competent enough to draft & submit report. He will attend to all residents’ complaints, inspect building on daily basis, ensure safety as well as security of the premises & report items needing repair or maintenance. He will also ensure that guards report all incidents, any unusual or unsafe condition which they encounter at their designated duty area or anywhere inside & around the premises. They should be recorded in the incident register.
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OUTLINE OF WORK AND GENERAL RESPONSIBILITIES

Functions and Duties of all the Guards& ASO’s
Dos & Don’ts

1. No smoking in premises.

2.Should not be under the influence of alcohol while reporting or on duty

3.No spitting, littering or dirtying the campus in any way.

4.No sleeping on duty.

5.No talking / using of mobile phone unnecessarily.

6.Be firm but polite when speaking to visitors/residents.

7.Be familiar with the layout & terms.

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Common Duties of all Security Personnel

1) Any calls from residents to be guided to helpdesk politely.

2) Any unwanted materials or movements in the common area should immediately be reported to ASO for action.

3) Inform ASO of non-cooperative Residents/ Drivers / Maids / Delivery partners / Vendors / Visitors.

4) Should not allow any kid to cross the front barricade / Main gate or back gate if not accompanied by an adult.

5) Prevent loss, damage, or misuse of property in the concerned work area or where ever if it comes to your knowledge.

6) To report any unusual incidents or hazardous conditions in the concerned work area or noticed anywhere in the premises to the ASO.

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Duties & Responsibilities of ASO

1. 1 in day shift and 1 in night shift
2. While his desk is at main gate, he needs to go for rounds for inspection around the building premises once in 1 hour and surprise visits in adhoc manner.
3. He will report to Facility Manager.
4. He will interact with Residents, Vendors, Visitors, and Housemaids, Drivers etc.
5. He will be responsible for the entire security operation in the premises.
6. He will be conducting surprise checks during Day & night of the guard’s behavior.
7. He will be conducting surprise checks while on site rounds.
8. He will oversee/maintain the documentations (materials movements, vehicle movements….etc) maintained at the Main gate in Mygate app/ Register.
9. Frequently highlighting the importance of the duties and procedures to the guards.
10. Checking the guards with neat proper uniforms and are fully fit for the duty.
11. He will be making Visitor, Vendor and Guest entries in mygate App, then he will verify with the Resident through mygate app, intercom, or their Mobile phone, and only after their approval, the above people will be allowed OR denied.
12. Mygate capturing to be done by him and by one another guard.
13. Ensure all in and out entries are made in mygate ontime without delay or missing of any entries.
14. Records Management Ownership.
15. Time Office Controller – Maintains &keeps the record of the swimming pool cleaner & Gardner’s attendance Register at the Main Gate.
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Duties and Responsibilities of Guards

1. The primary responsibility of the guards in the main-gate security desk is, to check the visitor / Vendors and recorded in the mygate, register note and then they will be allowed in the premises.
2. Guards will keep an eye about the movements of new persons and check and if any doubtful arises, inform to ASO to take forward.
3. Apart, the guards will be patrolling in their allotted area..
4. Guard’s position at the entry and exit gate will coordinate for the vehicles IN & OUT.
5. Cross point guard will coordinate the vehicles coming down and enquire accordingly and he will direct.
6. Without sticker vehicles coming inside the premises will be stopped at the main IN gate. They will be checked and ascertain the genuinely. And only after that it will be allowed inside.
7. All the guests coming to this premises, will be checked by way of intercom / mobile phone OR pre information through mygate app.
8. In case of any queries arising with outsiders, will be rooted through ASO and FM.
9. Guards shall advice to new Residents / Owners to park their vehicles in allotted Parking slot.
10. When lift alarm rings the security nearby that lift will alert the FM office / present Technician & ASO.
11. If any stray dog is noticed by the guards in premises, they should drive the stray dog to outside the premises.
12. Any unusual thing noticed by the guard, they should inform to FM OR ASO.

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